FAQ
We offer a wide range of customizable products, including but not limited to branded merchandise, branded gifts, apparel, eco-friendly items, and luxury packaging solutions. We can tailor products to fit your specific branding design needs.
Almost any logo can be designed on a product. If, unfortunately, your design doesn’t align with the actual techniques available, we will inform you. However, we always strive to provide the most suitable technique to match your design.
We accept .ai, .eps, and .pdf formats, as long as your design file is vectorized. A vectorized logo is essential for ensuring the highest quality in customization.
We typically use Pantone color. You can provide us with your specified Pantone color to ensure accurate alignment with your design. If no specific Pantone color is provided, we will match the closest available option.
Production time typically ranges from 2 to 4 weeks, depending on the complexity of the order.Toggle Content
We strive to respond to your inquiry within 24 hours of receipt.
We follow a tiered pricing model, where the unit price decreases as the order quantity increases. For additional discounts on large-volume orders, feel free to contact us, and we’ll do our best to help you secure an even better price.
Each product has a specific MOQ, typically ranging from 100 to 500 units. If you encounter any MOQ issues for complete gift sets, please feel free to reach out to us.
Yes! You can choose to purchase samples before placing a full order. Once you receive the samples, you’ll have the opportunity to touch, test, and evaluate the product before committing to the complete order.
Ailikee offers comprehensive services for custom gifts and branded merch products. For more details, please visit our Process page.
Samples must be prepaid, please contact our sales team to arrange payment. Once you approve the samples, we will proceed with production upon receiving the order payment.
We accept payments via credit card, wire transfer, or PayPal.
Yes, we can ship to almost any location worldwide. We will deliver to your specified destination as per your request.
Yes, we generally ship via DHL, FedEx, or UPS. However, this applies only to certain products or specific needs of our client to ensure the most cost-effective shipping options.
We typically offer EXW and FOB terms. If you have any other requirements, please feel free to contact us.
The delivery time varies depending on the destination port. Based on our standard estimates, the typical shipping times are as follows:
- Shenzhen to Sydney: 20-25 days
- Shenzhen to Singapore: 20-25 days
- Shenzhen to Hamburg: 45-50 days
- Shenzhen to Seattle: 30-35 days
- Shenzhen to London: 30-35 days