How we work
The same process runs every project — a single lighting order or a full FF&E package. What changes is the scale. What stays the same is who is looking at your goods before they ship.
Most sourcing goes wrong in two places — the wrong supplier is chosen, or no one is physically checking the goods. Our process is built around those two moments.
Will they understand what I actually need?
Drawings, specifications, budget range, project timeline. Whatever you have — and whatever’s still open. We read it, come back within 48 hours with clarifying questions, and flag any budget or lead-time risks before anything reaches a supplier.
A written brief review
Clarifying questions, budget check, and some risks we spot at first read.
Walnut veneer sample review for a restaurant fit-out.
How do I know these are the right factories?
We match your brief against suppliers we’ve physically visited or worked with before — no cold Alibaba listings, no factories we haven’t seen. You get three shortlisted suppliers, with quotations broken down line by line: unit cost, MOQ, lead time, and known trade-offs.
If we don’t have a supplier who fits, we say so, and we go find one. This step ends when you have enough information to choose — not when a quota is met.
A supplier comparison sheet
Three factories, side-by-side quotes, and our honest note on each.
Will the sample actually match what arrives?
Once you pick a supplier, we negotiate price, MOQ, and payment terms — then commission a physical sample. We check the sample in person against your spec sheet: finish, dimensions, materials, hardware. Only after the sample is signed off does production begin.
A signed-off and approved sample drawings & final contract
Physical sample photographed and sample drawing approved, plus the finalised terms.
Sample check in progress — brass hardware finish, June 2026.
Who is actually looking at my order before it ships?
Every project gets a physical inspection during production, and a second one before shipping. Photos, short videos, notes on anything that doesn’t match spec. If something’s wrong, we hold the shipment and tell you the same day — not after the goods have left China.
The person walking your factory works for us, not for the supplier. That distinction matters when a defect needs to be called: a supplier-employed QC officer has an incentive to let borderline issues pass; ours doesn’t. You’re paying us for someone whose job security depends on catching problems, not smoothing them over.
A QC report with photos & video
Sent mid-production and inspect before container loading.
When will it leave, and what am I getting in the paperwork?
We supervise packing, stand at the factory gate when the container loads, and prepare the export documentation your forwarder needs — commercial invoice, packing list, and whatever else your appointed agent has asked for.
We stop at the port of loading. Ocean freight, destination customs, and inland delivery run through your own forwarder — we don’t take on customs clearance at your end, because a supplier without on-the-ground knowledge of your port is a supplier who gets things stuck. You get a tracking link the day the container leaves the yard.
Loaded-container photos & export paperwork
Commercial invoice, packing list, and any docs your forwarder requires — plus a tracking link once the container leaves the yard.
Five steps. One point of contact. No surprises before the container leaves.
We'll come back within 48 hours with clarifying questions and a first read on risks.
Get free quotation